How to Fix Error Code 232011 with JW Player

that Error code 23011 It is commonly encountered by Windows users when trying to play a video in their browser from a built-in JW player. The error code means ‘A manifest request was made without proper cross-domain credentials‘ and usually appears due to a technical problem.

Video Playback Error: 232011 with JW Player

It turns out that several different culprits could be causing this error code:

  • Corrupt cache or cookie data – Corrupt temporary data or incorrectly stored cookies can also be responsible for this particular error code. If this scenario applies, you should be able to fix the problem completely by clearing both the cache and the cookie.
  • Failure caused by proxy or VPN – It is a known fact that JW Player is not very good at handling end-user connections routed through a VPN or proxy server. If this scenario applies, you should be able to fix the problem by disabling the built-in proxy server or installing the system-level proxy or VPN client.
  • problematic extension – According to some concerned users, this particular error code can also be caused by extensions and add-ons like Privacy Badger, Malwarebytes or Avast Online Security. In this case, you can solve the conflict with JW Player by disabling the problematic extension or plugin.
  • Restricted network type – Corporate, school and hotel networks can specifically block Content Delivery Networks (CDNs) like those used by the platform behind JW Player. In this case, you can try talking to the network administrator to remove the barrier or connect to a different network.
  • Browser incompatibility – Internet Explorer and Edge are two browsers that still have incompatibilities with JW Player. You can eliminate most inconsistencies by switching to a Chromium-based browser.

Method 1 – Clear your browser cache and cookies

It turns out that one of the most common causes that can lead to this problem is some kind of corruption in the cache or cookies folder of the browser you are actively using. Please note that various problems may occur due to corrupted temporary data left behind by the JW drive and the Error code 23011 It’s one of them.

Fortunately, affected users have found that the issue can be quickly resolved by going to your browser’s settings and clearing your cache and cookies. However, the exact steps will differ depending on the browser you use.

To help you, we have created a guide with 5 different sub-guides Clear cache and cookies from 5 of the most popular browsers (Chrome, Opera, Firefox, Microsoft Edge and Internet Explorer).

Delete cookies and other types of browsing data
Delete cookies and other types of browsing data

After successfully clearing your browser’s cache and cookies, restart your browser and repeat the action that previously caused the problem. If it’s the same Error code 23011 still occurs, continue to the next possible solution below.

Method 2 – Disable proxy or VPN services

According to some affected users, bridge connections through the JW Reader can be broken using the 23011 Error because your network is going through a VPN or proxy connection, which the web server doesn’t like.

Some users facing the same problem have confirmed that they managed to fix the problem by disabling their proxy server, their VPN connection, or by completely uninstalling the system-level VPN.

In order to address both potential scenarios, we have created 2 different sub-guides, which you can use to disable the proxy server (sub-guide A) or uninstall the VPN client (sub-guide B).

A. Disable the proxy server

  1. Hurry Windows key + R open a Class dialog box. then write ‘inetcpl.cpl’ in the text box, and then press come in to open the Internet properties Language.
    Open the Internet Properties screen
  2. once inside Internet properties Tab, switch to tab links Tab in the horizontal menu at the top, then next and click LAN settings (under LAN settings of the local network).

    Open LAN Settings in Internet Options
  3. Inside settings Menu Local Area Network (LAN)Fury proxy servers category, and then clear the check box for the Use a proxy server for your Lan.

    Disable proxy server
  4. After successfully deactivating the Lawyer restart your computer and see if the problem is solved the next time you start the computer by repeating the action that caused the problem previously. Error code 2301.

B. Uninstall VPN client

  1. open one Class Press dialog box Windows key + R. then type ‘appwiz.cpl’ and press come in to open the Programs and Features Filter. On request from UAC (User Account Control)Click on Yes Grant admin rights.
    Type appwiz.cpl and press Enter to open the list of installed programs
  2. Inside Programs and Features Scroll down the list of installed programs and locate System Level VPN. When you see it, right-click on it and then click uninstall in the newly appeared context menu.
    Uninstall a VPN tool
    Uninstall a VPN tool
  3. Then follow the on-screen instructions to complete the uninstallation, restart your computer, and check if the problem is resolved after the next boot.

If this scenario doesn’t apply or you’re still encountering the same issue, continue to the next possible solution below.

Method 3 – Disable Privacy Badger or any other extension/plugin

According to some Firefox and Google Chrome users, this problem can also appear due to an extension (in Chrome) or a plugin (in Firefox). It turns out that Privacy Badger and several other extensions/plugins are known to interfere with JWPlayer and prevent it from serving the video.

In general, VPN/proxy components and even some protection extensions like Malwarebytes are known to cause this problem. Of course, there might be others that we haven’t covered, so you’ll need to do your own research and experimentation.

Once you’ve found the potential culprit, follow one of the sub-guides below (A for Chrome and B for Firefox) to uninstall the problematic extension.

A. Disable extensions in Chrome

  1. Go ahead in your Google Chrome browser and click on the action button (top right of the screen).
  2. Click in the action menu More Tools > Extensions to open the Google Chrome Extension tab.
    Access the Extensions tab
  3. In the Extensions menu, scroll through the list of installed extensions and locate the extension you want to uninstall.
  4. If you find it, single-click on the Google associated with the problematic extension to disable it.
    Disable or uninstall the IDM integration module extension
  5. Once the extension is disabled, restart Google Chrome and check if the problem is now resolved.

B. Disable extensions (add-ons) in Firefox

  1. Open Firefox and click the action button in the top right corner of the screen.
  2. Once you get to the next menu, click Additional Modules from the list of available options.
    Click Plugin Options.
  3. Inside Additional Modules click tab extensions in the menu on the left, then go ahead and turn off the switch associated with the extension you suspect is interfering with the Netflix app.
    Disable the problematic extension
  4. Once the extension is disabled, restart your browser and check if the problem is now resolved.

If the issue is still not resolved, continue to the next possible solution below.

Method 4: Switch to a different network (if applicable)

If this issue only occurs when you connect to a restricted network (corporate, state, or school), the network administrators may have decided to block access to the Content Delivery Network (CDN) that JW Player is actively using. .

If this scenario applies, you have two different options to troubleshoot the issue:

  • Connect to a different network (without limitations) and check if the same problem persists. The easiest way to test this theory is to connect to your home network and recreate the same scenario that is currently causing the problem.
  • Talk to your network administrator and ask them if access to CDN networks (like the one used by JW Player) is blocked. If this is the case, they can whitelist that particular instance so that you no longer have problems playing embedded JW content.

If this scenario is not applicable, continue to the final solution below.

Method 5 – Use a different browser (if applicable)

If you use a less common browser, you can try another alternative. Although the JW player is theoretically compatible with all browsers currently on the market, many problems have been reported with less common browsers that are not based on Chromium (e.g. Internet Explorer and Edge).

When you’re ready to make a change, consider switching to Chrome, Opera, or Brave and see if that’s the case Error code 23011 now it is solved.

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