Various Chrome issues have difficulty using reCAPTCHA on a Google Chrome browser. Most affected users report that the recaptcha appears initially, but when the user clicks on it, the entire recaptcha disappears. When the web page reloads, affected users will receive a warning message “Your computer or network may be sending automated requests.”
what is causing the problem “Recaptcha not working in Chrome” ?
We investigated this particular issue by reviewing various user reports and the repair strategies implemented by affected users to address the issue. From what we’ve gathered, there are several fairly common scenarios that trigger this particular error message:
- Chrome will not update to the latest version – One of the most common reasons for this error is an outdated version of Chrome. ReCaptcha actively checks your browser version before granting you access. This applies to all browser versions, not just Chrome. In this case, the solution is to update Google Chrome to the latest version.
- Corrupt Chrome browser profile – Several affected users reported that once they forced Google Chrome to create a new browser profile, the problem disappeared for them indefinitely. This step can be done manually by renaming the existing (default) browser profile. Consult method 2 for more details.
- VPN or proxy services do not work well with reCaptcha – As some users have pointed out, some VPN and proxy services cause this reCaptcha V2 verification issue. In most cases, the best solution is to contact the VPN/proxy provider’s support or switch to another provider.
- The computer’s IP address is in an invalid range – The problem can occur if you are unlucky enough to be assigned an IP address that is in a forbidden range known to the captchas database. If you’re going with a dynamic IP address, one solution is to force your ISP to give you a different IP address (one that hopefully isn’t in a forbidden range).
- malware infection – Malware infection can also be responsible for this particular problem. Browser hijackers and adware droppers can send too many process requests to reCaptcha until the software decides to block you from using it. In this case, the solution is to rid your system of malware infections and reinstall Google Chrome.
If you’re having trouble fixing this particular issue, check out this article for some verified troubleshooting steps. Below is a collection of methods used by other users in a similar situation to bypass reCaptcha.
To maximize efficiency, follow the methods below in the order presented. Eventually, you should come across a solution that fixes the problem for you.
Method 1: Update Chrome to the latest version
It is possible that this problem occurs due to a bug in Google Chrome that has now been fixed. Also note that one of the most important requirements of reCaptcha V2 is to maintain a browser version. With that in mind, disable any plug-ins or software that is blocking the update process (if any) and follow the instructions below:
- Open Google Chrome and click the action button (three dots icon) in the top right corner. then go to Help > About Google Chrome.
- Once you get to the next window, Chrome will check if a new version is available. If it is, you will be prompted to install it.
- The next time you launch the browser, visit the reCaptcha window again and check if the problem is resolved.
If you are still facing the same problem then move on to the next method below.
Method 2: Create a new Chrome browser profile
Some users who were struggling to fix the same issue reported that after creating a new browser profile the issue was resolved. This method seems to indicate that a corrupted browser profile can also cause this particular problem.
Follow the steps below to create a new browser profile and try to fix the problem. Recaptcha not working in Chrome:
- Close Google Chrome completely (make sure the process isn’t already open in the taskbar).
- Open minded Windows Explorer (Windows key + E) and navigate to the following location by pasting it in the navigation bar and pressing Come in:
- Inside user data Folder, right-click on the default folder and select Rename. Then rename it “standard backup“. This will force the Chrome browser to create a new one Mistake Folder on next startup, which creates a new browser profile.
- Open Google Chrome to force create a new browser profile and go to a reCaptcha page to see if the issue is resolved.
Method 3 – Disable the VPN or Proxy service
As some concerned users have pointed out, reCaptcha functionality can also be hampered by a VPN solution. If you are actually using a VPN app, temporarily disable it and see if the reCaptcha issue is resolved.
If the issue goes away while the VPN is disabled and you are paying for a premium service, you will need to contact the service provider and ask for instructions on how to properly connect.
The same applies if you are using a proxy service – first disable it and see if the problem persists. Otherwise, find another provider or contact support.
Method 4 – Reset IP Address
If you’re having this issue with multiple browsers (not just Google Chrome), one solution that seems to have helped many users is to reset the IP address. Please note that there are a large number of databases (public or private) tracking suspicious IP addresses.
If you are unfortunate enough to have an IP address in a suspicious range, the reCAPTCHA prompt may present you with additional obstacles. In this case, forcing your router/modem to assign a new IP address will fix the problem.
With most ISPs providing dynamic IP addresses these days, it is likely that you can reset your IP address simply by disconnecting and reconnecting your internet connection to get a new IP address. Or you can follow the steps below to reset your IP address manually:
- Hurry Windows key + R open a Class dialog box. then write “organized” and press Ctrl + Shift + Enter to open an elevated command prompt. On request of UAC (User Account Control)Click on Yes Grant admin rights.
- At the elevated Command Prompt, type the following commands in order and press Enter after each command to reset your IP address:
netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew
- If all commands are processed successfully, open Google Chrome again and check if re-captcha is working properly.
Method 5: System scan with Malwarebytes
ReCaptcha issues are also related to malware like browser hijackers and Trojans. The most common cases are infected through files in the Chrome folder (adware and hijackers).
In this particular case, most affected users reported that their problems magically disappeared after using Malwarebytes to clean the infection. Here’s a quick guide to installing Malwarebytes and running a scan before reinstalling a clean version of Google Chrome:
- First, let’s remove the malware by running a Malwarebytes scan. Malwarebytes – Windows 10
- When the scan is complete and the malware is removed, tap Windows key + R open a Class dialog box. then write “appwiz.cpl” and press come in open minded Programs and Features.
- Inside Programs and Features, scroll down and find Google Chrome. Once you see it, right click on it and select it Uninstall. Then follow the on-screen instructions to completely uninstall Google Chrome.
- Once Google Chrome is uninstalled, restart your computer.
- Visit this link (here) from IE or another browser and download the latest version of Chrome. Next, open the installer and follow the on-screen instructions to reinstall the browser on your computer.
- Go to a reCaptcha window and check if the feature is now working correctly.
If none of the methods/solutions presented above worked for you. First you can try another browser like Opera, Mozilla Firefox etc. You can try power cycle his WLAN routerto get a new one IP address assigned by your router DHCP. To reset your router, simply turn off your router and all devices connected to that router, or turn off WiFi on those devices. Now wait 30 seconds Then plug your router back in and wait for all the lights to be checked stability, then you can connect to the router. If that doesn’t work for you either, contact your ISP and explain your situation.