A big problem when upgrading to Windows 10 from other versions is device incompatibility. You will find that some of your devices are not working normally, including but not limited to your graphics, network devices, and hard drives. For some users, this may even affect the print service. Printing is a very basic use of your computer, and everyone wants it to work all the time. However, some users have received an error message saying “Print Error” while trying to print from their Windows 10 computer. This error does not contain any message and can also appear in the printer waiting status.
The printing process is more extensive than you might think and requires several components. Firstly, the print and spooler service must be running in order to successfully print your documents. When you call your printer, the job calls the spooler service, which then adds your document to the printer’s queue. The selected printer takes over your order and prints it out on paper. The data to be printed is sent via a USB cable, Wi-Fi or others, depending on the printer used.
In the meantime, a lot can go wrong. In this article, we examine why your printer is returning the “Print Failed” error. The solutions are given based on these reasons.
As I said, the error can lie anywhere in the printing process. Here are some reasons that can lead to a printing error.
Your ‘Printer Spool’ service may get clogged with corrupt data and quit, stop working properly or not start completely (this is the case in Safe Mode). Corrupt data in the spooler/tray can cause this service to stop.
The other most likely reason for the printing error is the connection between your computer and the printer. If you are sure that the transfer cable is working correctly (you have tested the printer on another computer), the problem may be with the drivers. These can be printer drivers or USB port drivers. Therefore, communication between the computer and the printer is encrypted. This usually happens when you have upgraded to Windows 10 from previous versions. Sometimes drivers of older versions are not always compatible with Windows 10.
Here are some solutions that will get your printers working again.
Method 1 – Update your USB drivers
If your printer is running on another computer, your USB drivers are probably causing the problem. To update your drivers:
- Press the Windows logo key + R to open the Run dialog box.
- paste devmgmt.msc in the Run dialog box, and then press come in. If prompted for an administrator password or confirmation, type the password or click Allow
- In Device Manager, expand Universal serial bus controller
- Locate your USB port driver (usually with chipset and/or driver name). Ignore drivers with names like Mass Storage, Generic USB, etc.
- Right-click the USB controller driver and click Update driver software
- In the next window that appears, select the “Check for updated drivers automatically” (Please connect to the internet to get the latest drivers.)
- Let the process complete and click TO THE RIGHT
If you have USB 3.0, find your drivers online and install them. For ASUS users, please find the Fresco USB3.0 driver (version V184.108.40.206 or later) here. Install your drivers and restart your PC.
If your USB 3.0 (blue) port keeps showing this error, you can try the USB 2.0 (black) ports.
Method 2 – Restart the spooler service and delete the print jobs
Restarting the spooler service after deleting pending jobs can bring things back to normal.
- Hurry Windows/Start key + R to open the Class window
- paste”services.msc‘ at the command prompt, which opens the Services window
- Scroll through the alphabetical list in the right pane of the window until you find the entry called “Print spooler“
- Right-click on this entry and then select “Stop”. This stops the computer running the process that contains your print queues.
- Leave this window open for now, click Start again, then click My Computer to open a Windows Explorer window.
We stopped the queue service, now we just have to clear the already existing traffic jam. To do this, we navigate to the spooler folder, which is hidden in the Windows folders. Windows is usually installed on the local C: drive.
The usual path to the queues folder is C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different. Windows may warn you that you are about to view system files, but click “Check out the files anyway.”
- Extinguish any file in this folder to empty the locked print queue by pressing the “Ctrl” and “A” keys to select all files, then you can just press “Delete”). Now close your browser window after we have emptied the deleted spool files and return to your services window.
- We must Restart print queue Service, and do this by right-clicking on the Print Spool entry and selecting “Start” from the list. Close the Services window and try to print again
Method 3: Fix your printer using these manual procedures
If you are not sure what is causing the problem, you can follow these steps.
Step 1 – Use the troubleshooter to find the problem
This will reset the printer and drivers and check for errors. Your printer must be connected during this process.
- Press the Windows logo key + R to open the Run dialog box.
- paste check in the Run dialog box, and then press come in.
- inside Investigate Type in Control Panel general storethen click repair.
- Under the hardware and audio elementClick on use a printer. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.
- Hurry Next and let the troubleshooter find the problems. Fix any issues that arise.
Step 2: Clear your printer queue using method 2 above
Step 3: Turn off the printer and restart it
Sometimes this is enough to fix this problem. If there are jobs in the queue that cannot be moved, a reboot should remove them. Turn off your printer, unplug it from the PC, plug it back in, and then turn it back on. Now try to print. In most cases, this should fix the problem. You can also restart your computer just in case.
Step 4: Check the paper tray
Check the paper in your printer. You may have trouble picking up paper from the input tray, especially if you have an all-in-one printer and can still use its other features.
Method 4: Resolve port conflicts
Modern printers use a WSD port which doesn’t work for some people and that’s why this error occurs. Therefore it is recommended to try to add a simple “TCP/IP” port in your printer properties and check if the problem is solved.